Collections Specialist

Job Description

The Collections Specialist is responsible for collections of outstanding accounts receivable from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable errors.

Responsibilities

• Check all  open accounts for collection efforts.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Resolves client-billing problems and applying good customer service in a timely manner.
• Collect customer payments in accordance with payment due dates.
• Identify issues and discuss them with management.
• Check update and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Mail correspondence to customers to encourage payment of pending accounts.

Additional experience that would be an asset
Experience and Skills

• Can be a undergraduate or a Graduate.
• Needs to have working verbal skills in speaking English.
• Ability to work independently and to adapt to a fast changing environment.
• Proficiency in Microsoft Office including Excel, Word and Access.
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
• Owns a Working Laptop & a SmartPhone – the company will provide an official sim for calls.
• Ability and commitment to be answerable 24/7